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Frequently Asked Questions

Let’s cover all the basics.

Audio Design Desk
Audio Design DeskLicensingUser AccountSoundGenDAW BridgeAffiliate Program
What is Audio Design Desk?

Audio Design Desk or add.app takes a new approach to finding and placing sound effects, sound design and music for video. Each of it’s 70,000+ sounds and music cues understand where they are meant to sync to so you can do hours of work in minutes.

How do I purchase Audio Design Desk?

You can purchase an Audio Design Desk license or subscription through our website’s pricing page, or within the Subscription section of the customer portal.

Try for free for 30 days and find the license that works for you.

Is Audio Design Desk compatible with Mac and/or Windows?

Audio Design Desk is currently available for Mac only.

What are the minimum system requirements to run Audio Design Desk?
  • Operating System: Mac OS 10.15 or higher (64-bit only)
  • Processor: Intel or Apple Silicon processor
  • Memory: 8GB RAM
  • Storage: A minimum of 10GB of disk space must be available before downloading our free sound library.

How many licenses do I receive per subscription?

Two license activations are issued per subscription, which allows users to operate Audio Design Desk on two computers. If you lost access to one or both of these, or would like your license to extend to more than one computer, please contact [email protected].

I am an existing ADD 1.0 user but I cannot login.

ADD 1.0 accounts are completely separate from ADD 2.0 accounts. A paddle subscription or license key will not work in ADD 2.0.

We recommend utilizing our ADD 2.0 free plan for as long as you like. Once you are happy and decide to upgrade, use the upgrade email that was sent out to sign up for ADD 2.0 on the new system.

If you have an ADD 1.0 subscription we will cancel it for you.

I have already purchased an ADD 1.0 subscription but I dont see my current license in 2.0.

ADD 1.0 accounts are completely separate from ADD 2.0 accounts. A paddle subscription or license key will not work in ADD 2.0.

We recommend utilizing our ADD 2.0 free plan for as long as you like. Once you are happy and decide to upgrade, use the upgrade email that was sent out to sign up for ADD 2.0 on the new system.

If you have an ADD 1.0 subscription we will cancel it for you.

I have already purchased an ADD 1.0 Perpetual license but the new site does not show my purchase.

ADD 1.0 accounts are completely separate from ADD 2.0 accounts. A paddle subscription or license key will not work in ADD 2.0.

We recommend utilizing our ADD 2.0 free plan for as long as you like. Once you are happy and decide to upgrade, use the upgrade email that was sent out to sign up for ADD 2.0 on the new system.

If you have an ADD 1.0 subscription we will cancel it for you.

Can I use ADD sounds for my commercial work?

It depends. The Personal plan allows you to monetize one channel such as YouTube, Instagram and TikTok. Channels refer to the profile, page or account on those platforms. The Personal Plan also allow you to use ADD sounds on websites and other online platforms

The Professional plan allows you to monetize 5 channels plus it allows you to use ADD sounds in Digital Ads.

For TV shows, VOD, Feature Films, world wide broadcast rights and other types of licensing please contact us. We will work with you!

Are all sounds royalty free?

The sounds that can be accessed by personal and professional users are royalty free. Enterprise customers have access to additional libraries and sounds that do have royalties associated with them. Usage rights vary based on which plan you are enrolled in (Free, Personal, Professional, Enterprise).

What usage rights does the Free plan come with?

Users on the Free plan are able to use sounds provided and sold by ADD for personal use only, meaning commercial use is prohibited. Usage on social media platforms is allowed as long as the content is not monetized.

How can I upgrade my current subscription?

In your user portal, navigate to Subscription > Subscription Plans. Select the type of plan (Monthly, Yearly, or Perpetual) and click Subscribe or Purchase button underneath the desired tier (Personal, Professional, Enterprise).

For upgrades from Personal Perpetual to Pro Perpetual, you will need to select the Professional UPGRADE package.

Can I share my ADD account with others?

No. Since ADD plans involve granting varying rights to the registered user to use ADD sounds, it is not recommended that accounts be split amongst different users.

How can I cancel my subscription?

In your user portal, navigate to Subscription > Overview. Select Cancel Subscription, which is in red text, located below the “What’s included in my plan?” list.

I lost access to my computer. How can I begin using my ADD account?

Each purchase of ADD comes with two allowed uses of the activation code. If you lost access to one or both of the computers these were used on, please contact [email protected].

What is SoundGen?

SoundGen is an AI-powered platform for musicians that revolutionizes how people create music. With just a text description, SoundGen can generate unique musical compositions that bring your ideas to life- allowing anybody to be a musician. Whether you’re an artist looking to quickly mock up song ideas, a Youtuber putting sounds and music to your video, a podcaster searching for intro music, or a game developer designing sound effects, SoundGen makes audio creation accessible to everyone.

How is SoundGen related to ADD?

SoundGen lives within ADD’s left navigation panel, allowing users to create, tag, and place their very own AI-generated music directly within ADD. Every ADD plan comes with hundreds of SoundGen coins, for users to create with.

Where can I learn more about SoundGen?

Visit our website: soundgen.io

How does Soundgen work?

Type a description of the music you’d like to generate or select from preset terms and tap the prompt magic feature to turn it into a rich text description. Musicians with existing melodies can upload their own audio files. SoundGen will use the text description to transform the uploaded audio into the preferred style. Short clips can be extended into longer tracks in the same style. Users can import videos and write descriptions of what they see in the video, and SoundGen will create music for them.

What is the SoundGen magic prompt feature?

Sometimes it’s hard to come up with a detailed description of a music idea. To solve this, SoundGen provides a list of terms you can pick from. You can expand on them with your own thoughts or take your best stab at writing something from scratch. Once you have a sentence or two, use the magic prompt tool to generate a full paragraph describing the music you’re requesting in seconds flat.

How can I share or download my generated music? Is my work private or public?

Each song or sound effect you create in SoundGen comes with the option to share publicly. Click on the share icon, located to the right side of each track in your playlist. You’ll be taken to a screen where that track is publicly hosted. Copy the share URL or use the social media icons provided to get your ideas out into the world.

How long does it take to generate a song with SoundGen?

It can take anywhere from 1-5 minutes to generate a song depending on the duration and model size that you select. Generative audio applications require a lot of computational power.

What happens to unused credits at the end of a subscription cycle?

All of the remaining purchased credits will roll over to the next billing period. However, please be aware in order to retain paid credits, you will need to stay on the paid plan.

Can I cancel my paid subscription any time?

SoundGen subscriptions can be purchased on a monthly or annual schedule. You can cancel any time and the subscription will remain active through the end of your current billing cycle. We will not charge you during the next renewal date comes.

What data was this model trained on

SoundGen is running on AudioCraft by Meta. The model was trained consensually on Meta Music Initiative Sound CollectionShutterstock music collection and the Pond5 music collection.

Who can I contact for support?

You can log into your account and use the Feedback icon in the left navigation menu to request support. Alternatively, you can also email us at [email protected]. We’re here for you!

How do I write a text prompt that will work well?

Please see our prompt guide for detailed instructions on how to construct the best prompts.

Is every piece of generated audio unique?

Yes, every sound effect and song that comes out of SoundGen is a new and original composition.

How can I become a partner or affiliate?

We don’t currently have an automated affiliate program, but if you are interested in promoting SoundGen, contact us via the support tab within your account. Please include details about your audience and why you would be a good fit. Someone from our partnerships department will evaluate your proposal and respond within a few business days.

How to get featured in SoundGen community page?

Tracks with the most upvotes will bubble to the top. You can use the share feature in SoundGen to share the track with friends on social media. When they click the like button, your track will climb the ranks and get more visibility. We also cycle tracks through over time so that new material is always showing up.

What is DAW Bridge?

DAW Bridge is an extension for Final Cut Pro that syncs Logic Pro, Pro Tools and other DAWs to Final Cut Pro. Using the DAW Bridge, cleaning up audio, composing music and mixing become virtually effortless and you never need to leave your favorite video editing software.

What DAWs does DAW Bridge work with?

Daw Bridge works with any DAW capable of MTC, including bit not limited to: Logic X, Pro Tools, Cubase, Ableton Live, FL Studio, Bitwig, Studio One, Reaper, and Audio Design Desk.

Does DAW Bridge work with video editors other than FCP?

Unfortunately, not yet. DAW Bridge was built exclusively for FCP. Future versions of DAW Bridge will work with Premiere Pro and DaVinci Resolve as well.

Where can I buy DAW Bridge?

You can purchase DAW Bridge in the Mac App Store.

What is Audio Design Desk (ADD?)

Audio Design Desk or add.app takes a new approach to finding and placing sound effects, sound design and music for video. Each of its 70,000+ sounds and music cues understand where they are meant to sync to so you can do hours of work in minutes.

How does ADD’s Affiliate Program work?

Use your affiliate link to automatically track your sign-ups and get paid.

Audio Design Desk’s Affiliates earn 30% of qualifying sales that result from featuring links to ADD products and other content on their websites, blogs or social media channels.

Who is eligible for ADD's Affiliate Program?

Anyone.

Audio Design Desk offers a unique experience to all sorts of audio and video creators. If you have an online community that would benefit from our tools, we encourage you to apply! The affiliate program is only open to individuals wishing to share the software with their communities.

Resellers are encouraged to contact us directly to start the onboarding process.

How do commissions work?

Commissions are earned on each qualifying sale (excluding tax, discounts, returns, and cancellations). Our cookie period is 30 days; affiliates will receive a commission on sales attributed to their account during this period.

Are there any performance requirements?

There are no minimum sales requirements to maintain your affiliate status. Once you are approved, you are free to introduce Audio Design Desk to people however it works best for you. If you send people our way, and they buy ADD, then you get rewarded for your effort. It’s as simple as that!